TEL:+86 17704055988 EMAIL: sales@smartooo.com

Service Centre


Warranty Policy:

1. We promise 100% testing before shipment and ensure ZERO defective. And we promise we use best-quality of materials, electronics compoments and ESD protection to HDMI interface to ensure durability of our products.

2. We offer 1 year warranty. Within 1-year, customer can return the products back to us for repair or replacment for free. Shipping cost of returning is on customer's side, and shipping replacement is at our expense

3. Life-time warranty: pay $59 to join in XOLORspace club and enjory life-time warranty. Membership customers enjoy life-time free repair or new replacment if product is totally damaged, limiting to the same model. If the model is discontinued, a upgraded model will be replaced. Life-time warranty does not mean free shipping cost. Customers are to pay shipping cost of returning and replacement.

4. Pay attention to pack the return well enough to avoid damge during shipment. 

5. Distributors can accumulate all the returns till it is as many as to be shipped back to us. Distrubutors are to ship back the main body only without power supply or package box. Wrap the main boy well by materials such as bubble bad in order to avoid sratch or damage during shipment. Please do contact us before return and take the shipping way as instructed in order to avoid import duty and tax. Chinese customs import duty and tax is higher than 22% and any return without notice in advance and all the cost occured is on distributors side.

Return Policy:


1. Customer may return most new, unopened items within 30 days of delivery for a full refund, whilte shipping cost is not refundable, and customer is to pay the postage.

2. Within 30 days of delivery, we'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

3. You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
 
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
 
 
Returning address in USA:
Aesevoli HCEBO
2208 NW Birdsdale Ave Ste 5 KKHT HCEBO
Gresham Oregon
97030
Phone: 503-837-7899
 
Returning address in Hong Kong:
Aesevoli HEZHEN
UNIT B-1, 16/F, TAK WING IND BLDG, 3 TSUN WEN RD, TUEN MUN HCEBO HONGKONG
999077
00852-98308862
 
Returning address in UK:
Aesevoli HCEBO
Kings park pebmarsh halstead KKHT HCEBO
Pebmarsh
Essex
CO9 2NY
01787269051
 
Returning address in China:
ZHEN HE
F419 Huachuangda Center Business Building
42 district Baoan district
Shenzhen
518101
China
008617704055988
 

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